Frequently Asked Questions
Everything you need to know about our wire termination products and services.
What is the standard lead time for order processing?
Most in-stock orders placed before 2:00 PM EST are processed and shipped the same business day. Delivery times vary based on the selected shipping method and your location.
Do you offer bulk discounts for large volume orders?
Yes, we provide tiered pricing on the majority of our ferrules and connectors. For extremely large quantities or contract pricing, please contact our sales team for a custom quote.
Are your products compliant with international standards?
Our products are designed to meet or exceed industry standards, including UL, CSA, and DIN requirements. Detailed specification sheets are available on each product page.
What is your return policy for unused items?
We accept returns on most unused, standard stock items within 30 days of purchase. Please note that a restocking fee may apply, and custom-ordered or modified products are non-returnable.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination and weight of the package.
How can I obtain a copy of my invoice or packing slip?
Invoices are automatically emailed upon shipment. You can also access your full order history and download PDF copies of your invoices by logging into your account dashboard.